Secure case workflow
Submit a case securely, in the right place.
Choose who you are. Medical documents are only ever uploaded inside the authenticated portal — never through public forms or email.
Patients & families
Create a secure account to share your reports
Your account keeps your documents private. Once signed in you can upload reports, follow progress and receive your explanation.
Prefer to talk first? Book a 30-minute consultation.
What happens next
- Create your account and verify your email.
- Tell us your question and upload documents in the portal.
- Our team reviews your submission and assigns a specialist.
- We confirm timelines after intake and keep you updated in the portal.
Clinicians & organisations
Start with a short enquiry
No patient identifiers or reports at this stage. If clinical documents are needed, we'll send you a secure portal link.
Healthcare practitioner Ask a de-identified clinical question. If accepted, we send a secure portal link for documents.
Practitioner case enquiry
Do not include patient-identifying details or upload reports here.
Once we accept the case you'll receive a secure portal link for documents.